FAQs


PURCHASE INFORMATION

  • WHEN WILL I BE CHARGED FOR MY ORDER?

  • WHY DO I SEE MULTIPLE CHARGES FOR THE SAME AMOUNT?

  • SOME OF YOUR PRODUCTS IS NOT AVAILABLE IN MY COUNTRY FOR SALE. WHY?

  • WILL [INSERT FIGURE NAME] BE RE-RELEASED?

  • HOW CAN I CHANGE THE PAYMENT METHOD FOR A PRE-ORDER?

  • CAN I PURCHASE MORE THAN THE INDIVIDUAL PURCHASE LIMIT?

  • I PLACED AN ORDER, BUT I CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER.

  • WILL MY ACCOUNT BE SUSPENDED IF I CANCEL MY ORDERS?


FIGURE QUALITY

  • MY PRODUCT PACKAGING HAS BEEN DAMAGED.

  • MY PRODUCT PACKAGING HAS BEEN DAMAGED/MY PRODUCT IS MISSING PARTS.


SHIPPING AND RETURNS

  • HOW CAN I TRACK MY ORDER? WHEN WILL MY SHIPMENT ARRIVE?

  • I DID NOT RECEIVE MY PACKAGE EVEN THOUGH MY TRACKING SAYS IT WAS DELIVERED. WHAT CAN I DO?

  • HOW MUCH DOES SHIPPING COST? WHAT SHIPPING CARRIER IS USED?

  • WHEN WILL THE PRODUCT I PRE-ORDERED BE SHIPPED?

  • HOW MUCH DOES SHIPPING COST? WHAT SHIPPING CARRIER IS USED?

  • MY ADDRESS HAS CHANGED SINCE I PLACED A PRE-ORDER AND I WOULD LIKE TO CHANGE MY ADDRESS FOR THE ORDER.

  • MY SHIPMENT HAS BEEN STOPPED FOR CUSTOMS CLEARANCE. CAN THIS BE PREVENTED?

  • I RECEIVED MY ORDER AND WOULD LIKE TO RETURN IT. WHAT IS YOUR RETURN POLICY?


DISCLAIMER

  • PRE-ORDER SHIPPING DELAYS

    While the world is starting to slowly re-open in the wake of the pandemic, some countries are opening up slower than others. This is causing certain things to take more time to get back up to the speeds that we’re all used to. Large port inspection queues as well as shipping backlogs are still causing a slowdown in the delivery of goods. Unfortunately, these slowdowns continue to hit the collectibles industry in a big way. We are incredibly frustrated any time there is a delay, and we know that this frustration is shared with our customers. Please bear with us as we continue working with all parties involved to deliver our shipments as quickly as possible.