FAQs


PURCHASE INFORMATION

  • When will I be charged for my order?

    **All Amazon and Paypal payments are charged immediately after an order is placed**

    If paying by credit card:

    Pre-Order products will be charged as soon as they are in stock.This can be up to three weeks prior to product release date.Until then, your order will remain in reserved status.

    Available-Now merchandise orders will be charged within 3 to 5 business days.

    Made-To-Order items will be charged in about 7 business days.

    Please be advised that if we are unable to collect payment at the time the charge occurs, your order will automatically be cancelled and unfortunately, we will not be able to reinstate nor update and/or revise credit card information through our website. If you need to updated your payment information before an item ships, please contact customer service at cs@goodsmileus.com.

  • Why do I see multiple charges for the same amount?

  • Some of your product is not available in my country for sale. Why?

  • Will [insert figure name] be re-released?

  • How can I change the payment method for a Pre-Order?

  • Can I purchase more than the individual purchase limit?

  • I placed an order, but I changed my mind and would like to cancel my order.

FIGURE QUALITY

  • My product packaging has been damaged.

    The product packaging is designed to protect the product, so unfortunately we do not offer replacements for damaged packaging unless the figure itself is damaged.

  • My product is missing parts.

    Please contact Customer Support with more details.

SHIPPING & RETURNS INFORMATION

  • How can I track my order? When will my shipment arrive?

  • When will the product I Pre-Ordered be shipped?

  • How much does shipping cost? What shipping carrier is used?

  • My address has changed since I placed a Pre-Order and I would like to change my address for the order.

    Once an order is placed, the shipping address cannot be changed. 

  • My shipment has been stopped for customs clearance. Can this be prevented?

  • I received my order and would like to return it. What is your return policy?