FAQs


PURCHASE INFORMATION

  • When will I be charged for my order?

  • Why do I see multiple charges for the same amount?

  • Some of your product is not available in my country for sale. Why?

  • Will [insert figure name] be re-released?

  • How can I change the payment method for a Pre-Order?

  • Can I purchase more than the individual purchase limit?

    Please take note of the maximum number of each product available per customer. If you order more than the maximum purchase limit, your order will be subject to cancellation without warning.

  • I placed an order, but I changed my mind and would like to cancel my order.

    Please contact customer service at [email protected] to request an order cancellation. Once an order is ready for shipment or ships, it cannot be cancelled.

FIGURE QUALITY

  • My product packaging has been damaged.

  • My product is missing parts.

SHIPPING & RETURNS INFORMATION

  • How can I track my order? When will my shipment arrive?

  • When will the product I Pre-Ordered be shipped?

  • How much does shipping cost? What shipping carrier is used?

    Shipping carrier options and costs vary between In-Stock, Made-to-Order, and Pre-Order products. A shipping option for each order type will be listed in you cart at checkout. Transit times also vary depending on the order type and carrier chosen. If you have further questions or concerns regarding shipping options, please contact customer service at [email protected]

  • My address has changed since I placed a Pre-Order and I would like to change my address for the order.

    Please contact support to update the shipping address:  [email protected]

  • My shipment has been stopped for customs clearance. Can this be prevented?

  • I received my order and would like to return it. What is your return policy?